Privacy Policy

HORIZON BRANDING – CORPORATE POLICIES

Horizon Branding (License No.: 50169) is a dynamic, integrated creative services agency headquartered in Dubai’s vibrant Business Bay district, at The Binary by Omniyat. We offer clients one-stop solutions ranging from marketing management and professional photography to multi-dimensional design. Our mission is to help brands stand out in a competitive market through cutting-edge technology and avant-garde aesthetics.

Contact Information:

  • License No.: 50169
  • Office Address: The Binary by Omniyat – Business Bay – Dubai, UAE
  • +9710527965219
  • Call us Toll-Free!
  • Register Office:Sheikh Rashid Bin Saeed Al Maktoum St – Al Bustan – ليوارة 1 – Ajman
  • E-mail:horizonbranding93@gmail.com

Corporate Culture & Values

Our Vision
To be the region’s premier creative partner, empowering brands with innovative design, strategic marketing, and visual storytelling that resonates across cultures and markets.

Our Values

  • Innovation First: We embrace emerging technologies and avant-garde aesthetics to deliver solutions that set our clients apart.
  • Client Partnership: We view our clients as long-term partners, committed to their success through transparent communication and exceptional service.
  • Excellence & Integrity: We uphold the highest professional standards in every project, from concept to delivery, in full compliance with UAE laws and regulations.

Compliance Commitment
We operate in accordance with:

  • Federal Law No. 15/2020 on Consumer Protection – safeguarding consumer rights in all commercial transactions
  • Federal Decree-Law No. 45/2021 on the Protection of Personal Data (PDPL) – ensuring responsible handling of personal data
  • Cabinet Decision No. 66/2023 – the Executive Regulation of the Consumer Protection Law

Operational Policies

1. Delivery Policy

Digital Products

  • All digital deliverables (design files, website credentials, photography galleries) will be delivered via secure cloud links (e.g., Google Drive) or sent directly to the client’s registered email address.

Physical Products

  • Local Delivery (Dubai): Fast delivery within Dubai city limits.
  • International Delivery: Supported by DHL/FedEx, with tracking numbers provided upon dispatch.
  • Free Delivery Policy: Free doorstep delivery is available within Dubai city limits for orders meeting a minimum value threshold (as specified in the service contract).

Delivery Timeline

  • Delivery dates are estimates provided at project initiation. Horizon Branding is not liable for delays caused by third-party shipping carriers or client-side delays in approvals.

Supplier Obligations
Under Article 8 of the Consumer Protection Law, suppliers must maintain transparency by displaying comprehensive product and service information, including delivery terms and conditions .

2. Cancellation, Return & Exchange Policy

Design Services

  • Prepayments are non-refundable once work has commenced.
  • However, we provide multiple revision rounds (as defined in the project contract) to ensure the final output meets your expectations.
  • Projects cancelled after the deposit is paid but before any work has begun may be eligible for a partial refund, minus administrative processing fees.

Physical Goods (Printing & Production)

  • If printing or production defects are found, please request a free rework within 7 days of receiving the goods.
  • Custom-designed or personalized items are non-returnable unless there is a clear manufacturing defect.
  • To be eligible for return or exchange, items must be in their original packaging, unused, and with all tags/seals intact.

Consumer Rights
Under Article 9 of the Consumer Protection Law, suppliers must establish and communicate clear policies regarding refunds, returns, and cancellations . Additionally, Federal Decree-Law No. 14/2023 on digital transactions allows consumers to return items if they are defective, damaged, or not as described .

3. Warranty Policy

Website Development

  • We provide a 12-month technical maintenance period from the website launch date.
  • This includes fixing technical bugs and glitches. The warranty does not cover issues caused by third-party plugins, server environments, or client-side modifications.

Photography Services

  • We guarantee that final images meet industry-standard resolution and color requirements.
  • Any technical issues with file access must be reported within 7 working days of delivery.

Warranty Documentation
Under Article 11 of the Consumer Protection Law and Cabinet Decision No. 66/2023, suppliers are required to provide consumers with warranty documentation. Failure to do so may result in administrative penalties .

Limitations

  • This warranty does not cover normal wear and tear, accidental damage, or improper use.

4. Privacy Policy (Client & Commercial Data Protection)

Legal Compliance
This Privacy Policy is established in accordance with:

  • UAE Federal Decree-Law No. 45/2021 on the Protection of Personal Data (PDPL) – a comprehensive framework for safeguarding personal data in the UAE
  • Federal Law No. 15/2020 on Consumer Protection, Article 7 – which stipulates that personal data collected from consumers must be protected and not used for unauthorized purposes
  • Law No. 5 of 2023 Establishing the Dubai Corporation for Consumer Protection and Fair Trade – which mandates the protection of Consumer Personal Data and prohibits its unauthorised use for commercial or promotional purposes without prior consent

4.1 Data Collection & Use

  • We collect personal information (name, phone number, email address, delivery address) solely for project communication, order processing, and service delivery.
  • We do not sell, rent, or share your personal data with any third parties for marketing purposes without your explicit prior consent .

4.2 Data Security

  • We employ industry-standard encryption technology to protect your transaction and personal data.
  • Controllers are mandated by the PDPL to apply appropriate technical and organizational measures, including encryption and pseudonymization, to ensure data protection .

4.3 Your Rights Under UAE Law
Under the PDPL, you have the following rights regarding your personal data :

  • Right to Obtain Information (Article 13) – to know how your data is processed
  • Right to Correction or Erasure (Article 15) – to request correction or deletion of inaccurate or incomplete data
  • Right to Restrict Processing (Article 16) – to request restriction of data processing
  • Right to Stop Processing (Article 17) – to object to and stop the processing of your data, particularly for direct marketing purposes
  • Right to Request Personal Data Transfer (Article 14)

To exercise these rights, please contact us at [insert email address].

4.4 Telemarketing Compliance
We comply with Cabinet Resolution No. 56 of 2024 concerning telemarketing regulations, which:

  • Restrict marketing calls to between 9:00 AM and 6:00 PM
  • Require companies to respect the Do Not Call Registry (DNCR) managed by TDRA
  • Prohibit contacting consumers listed on the DNCR; violations carry fines of up to AED 150,000 for repeat offenses

4.5 Website Cookies & Embedded Content

  • When you visit our website, cookies may be used to enhance your browsing experience and analyze traffic patterns.
  • Our site may include embedded content (e.g., videos, images) from third-party platforms. These external websites may collect data about you and use their own cookies. We recommend reviewing their privacy policies separately.

5. Governing Law

All terms and conditions outlined in this policy are governed by the laws of the United Arab Emirates and are subject to the regulatory framework of the Dubai Development Authority (DDA) and the Dubai Corporation for Consumer Protection and Fair Trade (DCCPFT) .